Last updated July 06, 2025
This document explains the privacy practices (the “Policy”) of Pro Water Damage Restoration SLC regarding data collected via this Website (the “Website”) or through any request for a quote you submit in connection with the Website. This Policy provides details about:
- The personal information we collect and how it may be used or shared
- Your available options to control your data
- The measures we take to safeguard your information
- How you can correct or update your information
Gathering, Use, and Distribution of Information
We collect the information you provide in the Website’s required fields.
This data is used to respond to your inquiries or requests. We will not share your information with entities outside our organization except as necessary to address your request. Please note that any information you provide will be forwarded to our Premier Partners, as defined in our Terms of Service, and they may share that information with their employees, contractors, clients, or other authorized recipients.
Unless you ask us not to, we may occasionally contact you by email to inform you about services, updates, or changes to this Policy.
Your Rights and Choices Regarding Your Data
You have the right to opt out of future communications at any time. To do so, please email us at support@tcpacompliance.site. Additionally, you may:
- Request to see the data we have about you
- Correct or update any information we maintain
- Request deletion of your data
- Share concerns about how we use your information
How We Protect Your Information
We use various precautions to keep your personal information secure. Sensitive data transmitted via the Website is protected both online and offline.
Whenever we collect confidential details (such as credit card data), that information is encrypted and transferred securely. You can verify this by confirming that a lock icon appears in your browser and that the website address starts with “https.”
Only employees who require access to perform specific tasks (such as customer support or preparing quotes) are granted access to personal information. All servers and devices storing this data are kept in secure environments.
If you believe this Policy has not been upheld, please contact support@tcpacompliance.site.
California Privacy Rights (CCPA)
The California Consumer Privacy Act (“CCPA”) grants California residents specific rights regarding their personal data. The following section outlines your rights and how you may exercise them.
Personal Data We Collect
We collect Personal Information (“PI”) as defined by the CCPA. This includes any data that identifies or can be reasonably linked to a particular consumer or household.
Examples of PI we collect:
- Website Information:
- First and last name
- Email address
- Telephone number
- Street address
- First and last name
- Online Identifiers:
- IP address
- IP address
Sources of Personal Information
We obtain your data through:
- Direct submissions by you (e.g., forms, phone calls, emails)
- Feedback or reviews you leave on the Website
- Third-party partners, service providers, or vendors
- Publicly available information, including social media posts
- Automatic collection from your device during Website use
Purposes for Collecting Data
Your information is used for purposes including:
- Fulfilling requests or providing services and quotes
- Delivering information about products or services you have requested or that may interest you
- Improving Website content, services, and offerings through testing and analysis
- Maintaining security and protecting the confidentiality and integrity of your data
- Complying with applicable legal requirements, including the CCPA
How Long We Keep Your Information
We evaluate the retention period for personal data based on:
- The quantity, nature, and sensitivity of the information
- Potential risks of unauthorized use or disclosure
- The objectives for which the data is processed
- Whether those objectives can be achieved by other means
- Relevant legal obligations
Sharing Your Data with Third Parties
We may share your PI with:
- Service providers
- Premier Partners (who may further share it with employees, contractors, or agents)
- Related companies or affiliates
- Authorized contractors assisting in delivering services
- External advisors, such as legal counsel or auditors
- Government or regulatory authorities as required
Your Privacy Rights Under California Law
California residents have the following rights regarding their personal information:
Notice of Collection:
You are entitled to know what categories of PI we collect and why we collect it at or before the point of collection.
Right to Know:
You may request disclosure of:
- The categories of PI collected
- The sources from which it was obtained
- The business purposes for collection, sale, or disclosure
- The third parties with whom it was shared
- Specific pieces of PI collected about you
When possible, we will provide this information in a portable format. We may decline requests if we are unable to verify your identity, or if the same information has been provided twice within a 12-month period. We may also withhold specific information if disclosure poses a security risk.
Right to Delete:
You may request deletion of your PI that we have collected or maintain, subject to exceptions and legal obligations under the CPRA.
Right to Non-Discrimination:
We will not treat you differently for exercising your privacy rights under the law.
Submitting Requests to Access or Delete Data
To submit a verifiable request to know or delete your information, please email support@tcpacompliance.site. Include your full name, email, phone number, and the date of your initial request. We will respond within 20 business days and confirm which of our Premier Partners received your data.
Authorized Agents
If you prefer to exercise your rights through an authorized agent, you must provide written proof of their authority to act on your behalf.
Company Information:
Business Name: Pro Water Damage Restoration SLC
Business Type: Water Damage Restoration Service
Phone Number: 385-317-1357
Main Location: Salt Lake City, UT
Business Hours: Monday to Sunday – 08:00 AM to 08:00 PM